Return Policies


Every single set of Soumatrix speakers are designed and crafted to be just what you are thrilled about. We understand, however, that sometime they may not be what you expected. In that unlikely case, we invite you to review the following terms about returning a product.

You can return any undamaged speaker kit by simply ship it back along with included accessories and receipt within 30 calendar days of the date you receive the package to this address:


512 E 11th Street Ste130
Austin, TX 78701 UNITED STATES

We will notify you if we can still accept the speakers via email. If applicable, we can offer you a refund based upon the original purchase method or exchange the product upon request.

Additionally, please note the following:

  • We can only accept undamaged products with the original package. Some scratches are fine, but we cannot offer a refund if they are significantly broken.

  • Labor and Gift cards are not eligible for return, and their cash value will be subtracted from the refund value.

  • If the product comes with a gift receipt, we will offer you gift credits with equivalent value for the purpose of refunding.

  • If you ship the products within the U.S., we will offer a free return label. However, if you return the product from other countries, you will be responsible for applied shipment fees.

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