Do you offer installation solutions?
We recommend locating a licensed installer.
I want to do the installation myself, do you have in depth manuals?
Yes! Instructions come with your kit, and we also have some detailed instructions on our Manuals page. But if you would like more info, please Fill out the form on our contact page with the make/model of your car, and we will reply with a manual attachment specific to your car.
Will I need more amplification?
Simple answer is Nope! You do not need one. If you still feel the need to add an amp, we recommend you do not exceed 100 watts/channel of power. Please see your owner manual for the specific wattage of your kit.
Will I need a sub woofer?
Nope! Soumatrix speakers are designed to deliver a full, rich, natural sound regardless of your current equipment.
I really love that heavy bass sound, can I install a sub woofer?
What is the deal with your shipping?
We offer a variety of shipping options, from free USA and Canadian ground shipping, to International shipping or next day air. Please select accordingly during check out. *Please note that when we ship international via USPS the package is considered delivered as soon as it enters the country.
I see you have a 30 day satisfaction guarantee, tell me more about that.
Yes, we offer a 30 day satisfaction guarantee, that means if you are not happy, we will accept your return (some restrictions apply). Please visit the return page for more detailed info.
If you are not entirely satisfied with your purchase we are here to help.
You have 30 days to return an item from the day you receive your items. If you are not happy with the product or if the product is defective we can help. The items must be in the original packaging. There will also be a 10% handling fee* with all returns, shipping fee(us shipping to you) and installation fee(if used). NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS unless product is defective *Please see Warranty Guide.
*Unless product is defective
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original form of payment) you will receive your credit within a certain amount of days depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
All labor that has been performed is non-refundable. You will be responsible for installation or removal of speakers. *If through a special promotion you receive free installation it can be refunded if it was no performed.
Items returned within 30 days are subject to inspection. Once we have received your item we will be inspecting to confirm there is no damage due to abusive use. If there are signs of tampering or otherwise the return will be void and your product will be sent back to you.
If you have any questions on how to return your item to us, please feel free to contact us. (512) 712-5888
SOUMATRIX LIMITED WARRANTY
Sound Matrix Corp is dedicated to making and keeping our customers happy, that is we offer our (2) year limited warranty. If you are in a leasing term we will cover the product for the length of your term. Please see below for all details, if you still have any questions or concerns please feel free to contact us. (see contact info below)
This Warranty covers all car speakers and related accessories.
Length of Warranty: This (2) year warranty begins on the date that your invoice was printed on. (see invoice for actual date)
Who is Covered: Anyone who makes a purchase through soumatrix.com and authorized dealers.
What is Covered: This Warranty covers defects in materials or workmanship (parts and labor) in the product.
What is Not Covered:
This warranty does not cover the following:
How to obtain Warranty Service:
Customer Service: 512-712-5888
Still have more questions?
No problem! Fill out the form on our contact page and we will respond as soon as possible!