FAQ

YOU HAVE QUESTIONS... WE HAVE ANSWERS!

Do you offer installation solutions?
We offer installation solutions with in the Southern California area. For customers outside of this area, we recommend locating a licensed installer. 

 

I want to do the installation myself, do you have in depth manuals?
Yes! Instructions come with your kit, and we also have some detailed instructions on our Manuals page. But if you would like more info, please Fill out the form on our contact page with the make/model of your car, and we will reply with a manual attachment specific to your car.

 

Will I need more amplification?
Simple answer is Nope! You do not need one. Soumatrix works seamlessly with any Volkswagen Fender or General Motors Pioneer system that may have come with your vehicle. They also work great if your vehicle does not come pre-equipped with an amp.If you still feel the need to add an amp, we recommend you do not exceed 40 - 60 watts of power. Please see your owner manual for the specific wattage of your kit.

 

Will I need a sub woofer?
Nope! Soumatrix speakers will work perfectly with any pre-equipped Volkswagen Fender or General Motors Pioneer sub woofer. They will also work perfectly if your vehicle did not come with a sub woofer. Soumatrix speakers are designed to deliver a  full, rich, natural sound regardless of your current equipment. 

 

I really love that heavy bass sound, can I install a sub woofer?
Certainly! 

 

Do you offer local pickup?
Yes! We have a local pickup service in Costa Mesa, CA, USA. We will contact you after your purchase is complete and ready for pickup. Please wait for a confirmation email from us before you come to pickup.

This service is ONLY available to people that live in the Laguna Beach area that are willing to pickup at our store location.

The pickup location is at our retail store located at:
Sound Matrix Corp.
3100 Airway Avenue, Suite 107
Costa Mesa, CA 92626

Please come during store hours, 9am-5pm M-F.

We reserve to right to alter pickup details on a case by case basis to help accommodate all of customers.

 

What is the deal with your shipping?
We offer a variety of shipping options, from free USA and Canadian ground shipping, to International shipping or next day air. Please select accordingly during check out. *Please note that when we ship international via USPS the package is considered delivered as soon as it enters the country. 

 

I see you have a 30 day satisfaction guarantee, tell me more about that.
Yes, we offer a 30 day satisfaction guarantee, that means if your not happy, we will accept your return (some restrictions apply). Please visit the return page for more detailed info.

Return Policy

If you are not entirely satisfied with your purchase we are here to help.  

Returns

You have 30 days to return an item from the day you receive your items. If you are not happy with the product or if the product is defective we can help. The items must be in the original packaging. There will also be a 10% handling fee* with all returns, shipping fee(us shipping to you) and installation fee(if used).  NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS unless product is defective *Please see Warranty Guide.

*Unless product is defective

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original form of payment) you will receive your credit within a certain amount of days depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Installation/Labor

All labor that has been performed is non-refundable. You will be responsible for installation or removal of speakers. *If through a special promotion you receive free installation it can be refunded if it was no performed.

Terms

Items returned within 30 days are subject to inspection. Once we have received your item we will be inspecting to confirm there is no damage due to abusive use. If there are signs of tampering or otherwise the return will be void and your product will be sent back to you.

Contact us

If you have any questions on how to return your item to us, please feel free to contact us.  (714) 714-1568

 

SOUMATRIX LIMITED WARRANTY

SouMatrix Corp is dedicated to making and keeping our customers happy, that is we offer our (2) year limited warranty.  If you are in a leasing term we will cover the product for the length of your term. Please see below for all details, if you still have any questions or concerns please feel free to contact us. (see contact info below)

Products Covered:

This Warranty covers all car speakers and related accessories.

Length of Warranty: This (2) year warranty begins on the date that your invoice was printed on. (see invoice for actual date)

Who is Covered: Anyone who makes a purchase through soumatrix.com and authorized dealers.

What is Covered: This Warranty covers defects in materials or workmanship (parts and labor) in the product.

What is Not Covered:

This warranty does not cover the following:

  1. Damage occurring during shipment of the product to Soumatrix for repair (claims must be presented to the carrier.)
  2. Damage caused by accident or abuse, including burned voice coils caused by over-driving the speaker (volume turned up and driven into distortion or clipping). Speaker mechanical failure (punctures, tears or rips)
  3. Damage caused by negligence, misuse, improper operation.
  4. Damage cause by act of God, including without limitation, earthquake, fire, flood, storms or other acts of nature. Any cost related to the removal or re-installation of the product.
  5. Any product which has the serial number defaced, altered or removed.
  6. Any product which has been adjusted, altered or modified without Soumatrix's consent.
  7. Any product not purchased from an Authorized Soumatrix Dealer.

How to obtain Warranty Service:

  1. You are responsible for delivery of the product back to Soumatrix and for payment of any initial shipping charges. Soumatrix will, at its option, repair or replace the product with a new or reconditioned product without charge. If the repairs are covered by the warranty, and the if product was to Soumatrix, Soumatrix will pay the return shipping charges.
  2. You should provide a detailed description of the problem(s) for which service is required.
  3. You must supply proof of your purchase of the product.
  4. You must package the product securely to avoid damage during shipment. To prevent lost packages it is recommended to use a carrier that provides a tracking service.

Customer Service:      714 540-1568

FAX:                            714 540-1567

Email:                          info@soumatrix.com

 

Still have more questions?
No problem! Fill out the form on our contact page and we will respond as soon as possible!

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